Frequently Asked Questions
Everything you need to know about shopping for your home at Willow Tree Gift.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy for home decor items?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused. Please note that personalized or custom-made gifts are non-refundable.
Are your products handmade or ethically sourced?
At Willow Tree Gift, we prioritize quality craftsmanship. Many of our wooden accents and textiles are handcrafted by skilled artisans and sourced from suppliers who follow fair-trade practices.
Do you offer gift wrapping and personalized notes?
Yes! You can select our premium gift wrapping option at checkout and include a custom message which we will hand-write on a decorative card for the recipient.
What should I do if my order arrives damaged?
We take great care in packaging fragile items, but accidents can happen. Please contact our support team within 48 hours of delivery with photos of the damage, and we will send a replacement immediately.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.